Privacy and Refund Policies

Privacy Policy

Any information that you share with us is strictly secure and is not shared with anyone. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site. This includes your e-mail address.

We collect e-mail addresses for those who purchase items from us along with those who opt-in to join our e-mail list. If you supply us with your telephone number we will only contact you if we have questions regarding a purchase you have placed on-line.

If you wish to not receive e-mails from us, please let us know by sending us an e-mail to

Refund Policy

There will be no refunds for cancellations made within 14 days of the event, although substitutions may be permitted. Refunds will not be provided for registrants who do not attend the event. Notice of cancellation must be made via e-mail to A cancellation acknowledgement will be sent within 5 working days and fees refunded within 10 working days, subject to this Refund Policy.

Note that circumstances beyond the control of Powerhouse Self-Defense may necessitate substitutions, alterations or cancellations of events. Any substitutions or alterations will be updated on the Powerhouse Self-Defense website as soon as possible.

As a customer you are responsible for understanding this refund policy upon purchasing any product or services at our website. However, we realize that exceptional circumstance can take place with regard to the character of the product or services we provide.